Governance

Please find below all useful documentation regarding Mandala Capital:

Governance & Integrity

Impact, Gender & ESG Policies

Grievance Redress Mechanism

Mandala Capital Grievance Redress Mechanism for Mandala Capital SSEA Food Fund-funded projects:

Mandala Capital aims to do no harm with its investments and has established comprehensive policies, procedures, and strategies to identify and mitigate environmental and social risks. Recognizing the significant impact of its work on marginalized and vulnerable populations, Mandala Capital is committed to listening to the concerns of the communities it operates in. To this end, Mandala Capital will implement a Grievance Redress Mechanism (“GRM”). This GRM allows stakeholders to engage with Mandala Capital regarding issues affecting their communities and livelihoods. Both program-level and portfolio company-level grievance mechanisms will operate effectively, efficiently, independently, and with legitimacy, ensuring accessibility, equity, predictability, transparency, and continuous learning. The GRM will facilitate prompt resolution of grievances through accessible and direct engagement between the affected parties and the Mandala Capital Team.

Types of Grievances:

The GRM is available to all parties with grievances arising from activities related to Mandala Capital’s investments. Grievances may include, but are not limited to:

  1. Environmental, social, community health, safety, and security issues.
  2. Gender bias and harassment.
  3. Labor and compensation issues, and interactions between portfolio companies and host communities.
  4. Resettlement-related grievances, such as asset valuation, compensation amounts, consultation levels, contract fulfilment, and compensation timing.

Grievances will be deemed non-eligible if:

  • The complaint is submitted more than two (2) years after the closure of the GCF-funded program.
  • The complaint is submitted more than two (2) years after the complainant became aware of the adverse impacts caused by the portfolio companies supported by the program.

Grievance and complaints process:

  1. A complaint is received via one of the channels provided (website, email, phone call, mail)
  2. The complaint is recorded in the Program’s Grievance Redress Mechanism Tracker. The complainant is notified of receipt and informed of the next steps.
  3. The parties involved are informed. Sometimes, particularly the complainant may be informed later to preserve information and review baseline facts.
  4. The complaint is assessed by the Mandala Capital General Counsel, which may involve interviewing parties or bringing in third parties to support the investigation. The investigation is conducted independently of the program execution.
  5. The complainant is notified when the investigation concludes.
  6. The responsibility for determining a response or resolution rests with the designated policy administrator. To ensure impartiality, the decision-maker will be independent of program implementation.
  7. The response/resolution is communicated to the complainant and all involved parties.
  8. The resolution is recorded in the grievance tracking mechanism.
  9. Any lessons learned are applied internally as appropriate.

Sexual Exploitation, Abuse, and Harassment (SEAH) provisions:

Survivors of SEAH who seek to use the MCSSEAFF Grievance Redress Mechanisms (GRM) will have access to a survivor-centered and gender-sensitive process for lodging complaints, investigation, and resolution. Survivors will be given the option to remain anonymous and will be assured complete confidentiality throughout the reporting process if they wish. Survivors may request a thorough investigation of their grievance or, alternatively, may choose to file a complaint without pursuing an investigation. They will also have the right to work accommodations that protect their privacy and ensure separation from the alleged perpetrator.

Lodging Grievances:

Mandala Capital aims to make the grievance reporting process easily accessible through various channels. The program ensures that stakeholders with legitimate grievances can access the GRM via the most suitable channel, ensuring inclusivity for all populations,
including youth, women, and marginalized and vulnerable communities (e.g., indigenous populations). Efforts will be made to protect complainants’ identities when requested or if identification may lead to harm. Grievances can be lodged through:

  • Direct complaints to the Program’s GRM investigator (APEX)
  • Calling the Program’s phone line (APEX): +230 467 3000Mailing the Program’s business address: 6th Floor, Two Tribecca, Tribecca Central, Trianon 72201, Mauritius
  • Emailing Mandala Capital’s email address: grievance@mandala-capital.com